FAQs

DELIVERY

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at help@themodernsketchbook.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@themodernsketchbook.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address.
●  Ask your local post office if they have your package.
●  Stop by your neighbor's house in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
  • If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at help@themodernsketchbook.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

 

RETURNS

We do not offer exchanges. Each print is made to order especially for you! However, we want you to be completely satisfied with your purchase! If you have any questions, concerns, or issues with your product please contact us and we will do our best to make it right. Our contact form can be found in the “Contact” tab on the menu at the top of the page. You can also email us at help@themodernsketchbook.com.

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at help@themodernsketchbook.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@themodernsketchbook.com with photos of wrong/damaged items and we’ll sort that out for you.